Office Policies

Population Served

I serve the civilian, English-speaking community in Japan. I also serve English-speaking clients in California. If you are residing outside of Japan or the U.S., please feel free to contact me to see if I can serve you at your location.

To avoid potential conflicts of interest with my current employer, I cannot see active duty service members or their dependents. For a list of counseling services for service members and dependents, please click here.

Cancellation Policy

I ask for 24-hour notice for any cancellations or rescheduling. Clients are responsible for the full session fee for any missed sessions without 24-hour notice, which must be paid in full at the next session, in addition to that session’s full fee. If both payments are not paid in full at the next session, the session will be canceled and you will be charged another late cancellation. After that, I will only schedule your next appointment once 3 session fees are paid in full.

Showing Late for Session

I ask that all clients make arrangements to arrive to session on-time. If you arrive late for your session we will still end 50 minutes from the scheduled time, not from the actual start time. This is to ensure that I remain on-time for appointments after yours.

If a client is more than 15 minutes late, the session will be canceled and the client is responsible for the full session fee.

If you arrive less than 15 minutes late for session, you are still responsible for the full fee. I do not offer prorated fees.

Consecutive Missed Sessions

If a client misses 2 consecutive sessions without 24-hour notice, a pre-payment of 3 sessions (2 session fee for missed sessions + 1 upcoming session) will be required before the next session can be booked and confirmed.

Unpaid Fees/Balances

If a client accrues $260 or more in late fees and/or unpaid balances, future sessions cannot be scheduled until the balance plus the scheduled session is paid in full.

Document Preparation

Document fees are calculated in 15-minute increments. The rate is $32 per 15-minutes of document preparation time.

Confidentiality Concerns

I am held to strict confidentiality standards and I take that very seriously. This means I will not talk about your story with anyone else or even acknowledge if you’re a client or not. There are certain limits to confidentiality, which we will review in our first session.

I cannot guarantee the privacy of clients while entering/exiting the office building, while waiting in the lobby, or entering/exiting my office. If you have concerns about others seeing you, please let me know. I can try to make accommodations to reduce the risk of being seen by others or we can meet online.

E-mail Communication

I ask we keep e-mail communication limited to scheduling purposes only.

Communication Between Sessions

Except for scheduling, I ask we keep communication limited to in-session only. To protect confidentiality, if we see each other in public, I ask that you not discuss personal issues and instead wait until next session to talk.

No-Secrets Policy

If you are coming to Minato Counseling and being seen as a couple or family, I will not hold secrets for any member of the family or couple. This means if one person talks with me privately and discloses information that others in the family/couple are unaware of, I will support you in telling the other member(s) or I will disclose the information. I will not keep secrets from other members I’m working with.

Required Personal Information

For safety reasons, I require, at minimum, your full legal name, your current physical address of where you are living/staying, your phone number, and an emergency contact person.

Release of Information

I require a signed release of information form if you’d like me to communicate with another provider or individual about our work together. With exception to issues around someone’s safety, If a provider or individual contacts me and informs me they have signed a release of information from you, I will not communicate with the provider until you sign a release of information with me.

Fee Changes

I examine my fees on a yearly basis and may make an increase. I will give clients 90-days notice of any planned increase in fees.